Managing thousands of logistical processes per day and having more than 5 remote departments, made it impossible for our client to continue working without a BPM and strong process automation tool. Until then, employees were tracking processes’ progress and customers’ requirements via emails and calls.
A process management cloud solution was in need, a flexible platform, where automated, workflow or manually-driven processes would run, providing information and steps to be followed to different teams and people that had to collaborate upon their completion. Comidor centralizes the information that is included in one case, giving employees the chance to work smart any time, on any device, from anywhere.
All users in the organization were given access on the application, so everyone could communicate instantly with everyone else, either directly through Comidor Chat/Video Conferencing features, or with group messages and comments in discussion boards below each process.
Using the Comidor Workbench, client users’ can track all active processes updates through one single point. Quick process creation via customer email received, helped on email reduction upon the service completion. Automatic or manually-driven updates are sent to relevant people on any process change fast. Users can view and control the status of each process at any step, make adjustments depending on the needs and have a quick overview of key points added. Use of event-based process creation, repetitive process scheduling, and role-based access process templates automated process initiation.
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